A real person, on the other side.
A question about your photo? Something you would like us to know?
Write to Justin, the founder of Black Mango Studio.
This link opens your email app. If nothing opens, copy justin@blackmangostudio.com into Gmail, Outlook or your preferred email service to write to us.
For help with a purchase or portrait, include the email you used to sign in and your order or portrait ID, if available. Please do not send card details, passwords or API keys.
Need a refund or help with your photo?
You can request a refund for unused photo credits. If your photo has already been generated, write to us and we’ll review your request individually.
Every portrait includes one revision. If generation fails after a credit is used, that credit is automatically returned so you can try again. This is a photo-credit return, not a cash refund.
Email Justin about a refund. Include your account email, order or portrait ID if available, and a short explanation. Please do not send card details.
What can we help with?
- Your photos, downloads or included revision.
- Checkout, a charge or photo credits.
- Your account, personal information or a deletion request.
- A template idea, feedback, or a story you want to share.
For privacy questions, read our privacy policy. For how the studio works, see our terms of use.
Read Justin’s letter · Justin on LinkedIn
Black Mango Studio · Updated
